Complaints procedure

We are proud of the service that we provide and of our careful selection of intermediaries that we entrust to service this policy.


Occasionally, things may go wrong and if this happens we have a procedure in place to fully investigate your complaint and, where appropriate, to make changes to prevent a recurrence.
If you are unhappy with any element of the cover we provide or any aspect of our service or have cause for complaint, please, in the first instance, contact the insurance intermediary that arranged the policy for you.

If you wish to make a complaint, you can do so at any time by referring the matter to:

A) If you wish to make a complaint you can do so at any time by referring the matter to:

Managing Director
DUAL Corporate Risks
11 Fitzwilliam Street Upper
Dublin 2
D02 YV66

Email: enquiry@dualprivateclient.ie

Telephone: 01 6640001


B) If you wish to make a complaint in relation to Legal Expenses, please
refer to the policy document for further details.